This is the Introduction of Do Quality Differently. The authors describe the current state of work design and operational learning within the biopharma manufacturing industry, while inspiring the listener to think differently and lead change.

Episode Footnotes:

Blue line is a contemporary human factors and system safety term that refers to the reality of how work is actually done and acknowledges the necessity of worker adaptation in managing risk and creating success.

Chunking is when a long string of characters is broken up into smaller strings or chunks by inserting spaces or dashes as delimiters. For examples of chunking, look at the account number on one of your credit cards or the phone number in your email signature.

A 2018 study from Pennsylvania State University found that when the size of a minority committed to social change reached just one-quarter of the group, it was consistently able to establish a new norm in the larger group, a finding with implications for behavior in the workplace, online, and in our communities.