After completing this 3-hour remote course led by an instructor in real-time, the student will understand and be able to explain the following:

• The Importance of Operational Learning and How It Is Different Than Other Reasons To Go To Gemba

• The Importance Of A Shared Sense Of Candor During Operational Learning At Gemba

• Psychological Safety As A Key Operational Capability and how to strengthen it

• How To Do Operational Learning Gemba

In addition to the items above, the workshop content includes the following key subjects: Humble Inquiry, Reflective Listening, Reading The Room, Human and Organizational Performance (HOP) Principles, Error Traps, Operational Performance Model, The Sharp-End / Blunt-End Model of Workplace Systems, “Going Up & Out” To Learn About Systems, and How To Look Beyond The Individual Like A Human Factors Practitioner.

This course is scheduled for 06NOV2026 starting at 10:00 AM Eastern Time. A Zoom invitation will be sent to those enrolled two weeks prior to the scheduled start date.