After completing this 3-hour live online training course led by an instructor, the student will understand and be able to look beyond ‘human error’ and discover a better way to understand and improve performance. Subjects include:

• Human Error and HOP Principles

• Our Biases

• Work As Imagined vs. Work as Done

• Error Traps and Performance Shaping Factors

• Systems Thinking

• Improving The System

This training is ideal for anyone who wants to better understand work, people, and how to improve operational performance. This training includes REAL biopharma case studies and examples.

Operations Leaders, Quality Leaders, Manufacturing and Production Teams, EHS ProfessionalsQuality and Compliance Professions, Quality Deviation Investigators, Engineers and Technical Support.

This course is scheduled for 22JAN2027 starting at 10:00 AM Eastern Time. A Zoom invitation will be sent to those enrolled two weeks prior to the scheduled start date.